i-Sobot support?

[jbod offline]

Any one here ever try to contact support for i-Sobot ... I have a new unit and think I may have a servo issue ... I have tried them for 2 days ... all I get is recording, placed on hold for 20 mins, system says leave a message and no one calls me back???

NOT GOOD!!!

[jbod offline]

Just got a return call from support ... they indicated they had been having phone issues and where backed up ... They are sending a FedEx return slip to look at the i-sobot for repair or replacement.

[Humanoido offline]

What kind of things were happening with the servo? I'm glad to hear you're finally are getting some results to take care of the issue.

humanoido

[jbod offline]

ANy motion that had it balancing (all weight) on the right foot servo ... would cause it to sway back and forth, then fall.

[Humanoido offline]

With a new robot purchase, the store should swap it out for a new one. I wonder if you tried that. However, the one I purchased was the only one at the store! There's less inventory of these high ticket items.

humanoido

[cwignell offline]

Hi all,

I got my I-Sobot in Hong Kong from UML hobbies, my robot has an issue with the elbow servo in the left arm it is very intermittent.

I tried the story and they said in 7 days they would swap it but after that I had to send it to the manufacturer. Well I did not get home to turn in on in 7 days! They could not tell me who to send it to and the guys in the warranty card don't answer the phone.

I am in Australia

any ideas?

thanks a lot

[Humanoido offline]

They have a web site and you might try getting a response through email.

humanoido